AXIS supports Home Health Agencies (HHAs), Skilled Nursing Facilities (SNFs), hospice providers, and other healthcare organizations requiring structured backend operations. Whether you're a new agency getting started or an established multi-location provider, our services are built to scale.

Absolutely. AXIS is designed to integrate seamlessly with your existing staff. We function as a structured extension of your team — not a replacement. We complement your clinical staff by handling the administrative and operational workload that often overwhelms in-house teams.

We establish clear communication protocols during onboarding, including designated points of contact, regular check-in cadences, and structured reporting. You'll always have visibility into what we're working on, what's been completed, and what's upcoming. Transparency is central to how we operate.

Our billing and RCM services cover the complete revenue cycle: claims submission, payment posting, denial management, AR follow-up, eligibility verification, prior authorizations, and financial reporting. We also handle OASIS coding review to maximize reimbursement accuracy under PDGM.

Denial prevention starts upstream — with accurate coding, thorough documentation review, and eligibility verification before claims are submitted. When denials do occur, our team identifies root causes, resolves them promptly, and implements process improvements to prevent recurrence. We track denial trends and report them to you regularly.

Yes. Our MDS consulting service is specifically designed for SNFs operating under PDPM. We review MDS assessments for accuracy, optimize PDPM grouping classifications, and ensure RAI compliance — all of which directly impact your reimbursement rate. Our team has hands-on experience with SNF-specific coding and compliance requirements.

Absolutely. We manage eligibility verification and prior authorization workflows before services are delivered, significantly reducing claim rejections at the front end. We follow up with payers directly and maintain documentation of all authorizations to protect your agency in the event of an audit.

Yes, completely. HIPAA compliance is foundational to every aspect of our operations. All team members receive HIPAA training, our systems are configured for secure PHI handling, and we follow strict data handling protocols. We can provide documentation of our compliance practices upon request during the onboarding process.

Yes. We support agencies pursuing ACHC, CHAP, and JCAHO accreditation. Our compliance team helps develop or refine the policies, procedures, and documentation required for initial surveys and re-accreditation. We work alongside your team to ensure you're survey-ready and maintain that readiness on an ongoing basis.

Our services are flexible. Some agencies engage us for a single critical need — such as billing support or OASIS coding — while others use us for comprehensive operational support across multiple areas. We'll discuss your specific needs during the initial consultation and recommend an appropriate scope of engagement.

Yes. We offer LLC setup support and startup operational guidance for newly licensed agencies. Getting your systems, workflows, and compliance infrastructure right from the beginning prevents costly problems later. Many of our clients have grown from startup to established agency with our support throughout.

Patient data protection is paramount. We operate under strict Business Associate Agreements (BAAs), use HIPAA-compliant systems for all data handling, restrict access on a need-to-know basis, and maintain security protocols that exceed minimum requirements. Data security is a non-negotiable part of every workflow we design.

Yes. Our credentialing services cover initial provider enrollment, payer credentialing with Medicare, Medicaid, and commercial insurers, as well as re-credentialing tracking so nothing lapses. Credentialing delays can directly impact your agency's ability to bill — we manage the entire process to keep your providers enrollment current and compliant.

Yes. AXIS provides specialized administrative support for pediatric care providers — including documentation support, pediatric billing, and care coordination. Pediatric healthcare has distinct coding and documentation requirements, and our team is equipped to handle them with the accuracy your patients deserve.

Our virtual support staffing is not a staffing agency model. We provide trained virtual professionals who work as a structured extension of your existing team — handling clinical admin, operations coordination, or billing support. Unlike staffing agencies, we manage quality, workflows, and accountability. You get the output, not just the headcount.

Yes. Our clinical documentation support includes visit note review, care plan accuracy checks, physician order tracking, and pre-submission documentation audits. Inaccurate or incomplete documentation is one of the leading causes of claim denials and audit exposure — we catch issues before they become problems.

Yes. We support agencies through Pre-Claim Reviews (PCRs), Additional Documentation Requests (ADRs), and Requested Claim Documentation (RCDs). These audit-defense processes are time-sensitive and documentation-heavy. Our team prepares thorough, organized responses that give you the best chance of a favorable outcome and help identify patterns that reduce future exposure.

Onboarding begins with a free strategy consultation where we assess your needs. We then conduct a structured operational assessment (5–7 business days), design a customized implementation plan, and present it for your review. Most agencies begin receiving active support within 2–3 weeks. The process is designed to be thorough yet minimally disruptive.

Simply book a free strategy call through our website or email us at [email protected]. During the call, we'll learn about your agency, discuss your current operational challenges, and explain how AXIS can help. There's no obligation — just a focused conversation about how we can support your success.